A study conducted in 2016 by Contact Centre Benchmarking highlighted the declining use of the telephone as the primary mode of communication, particularly among the younger generation.

Four years ago, only 11% of respondents aged 25 and below preferred the telephone as their first choice. In contrast, channels such as social media were favored by 38.9%, mobile apps by 27.2%, and email by 12.1%.

In 2020, the landscape has significantly shifted, especially due to the impact of the coronavirus pandemic on consumer relationships.

If you're looking to enhance your company's online communication, PrimeChat offers a solution through Fine-tuned AI Chatbots, providing the following features:

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Templates: Pre-selected chatbot questions designed for those starting out.

Integration: Connect live chat and chatbot functionality directly to your website.

Machine Learning: A system that assists in establishing a more effective engagement approach with your website visitors.